Refund & Cancellation Policy

This policy explains how payments to Floor Optimizer work: one-time room unlocks, Pro subscriptions, cancellations and refunds. It forms part of our Terms of Service.

One-time room unlocks

A room unlock is a single payment that applies to one saved project (one room). It is not a subscription: there is nothing to cancel and no renewal.

Room unlocks come with a 14-day money-back guarantee. If the plan did not help you, email us within 14 days of the payment (replying to your receipt works) and we will refund it in full, no questions asked. This guarantee applies to everyone, wherever you are. A refunded unlock removes that room’s unlocked access.

Cancelling your subscription

You can cancel Floor Optimizer Pro at any time from your account settings. When you cancel, your subscription does not renew for the next period, and you keep Pro access until the end of the period you have already paid for.

14-day right of withdrawal (EU/EEA consumers)

If you are a consumer in the EU or EEA, you have a statutory right to withdraw from your purchase within 14 days of your first subscription payment, without giving a reason. If you request a refund within this period, we will refund your first payment.

Please note: by starting to use the paid Service during the 14-day period you acknowledge that we begin providing it immediately. Where you have used the Service, we may reduce the refund proportionately to reflect the use already made, as permitted by law.

Renewals and later payments

Renewal payments after your first period are generally non-refundable, except where required by law. To avoid a renewal charge, cancel before your next billing date. You can see your next billing date in your settings.

Exceptions

• The free plan involves no payment and so nothing to refund.
• We may decline refunds where we reasonably believe the Service has been misused or abused.

How to request a refund

Email us at [email protected] from the address on your account, telling us you would like a refund. Approved refunds are issued to your original payment method, usually within 5–10 business days depending on your bank or card provider.

Your statutory rights

Nothing in this policy affects the mandatory consumer rights you have under the law of your country.

Contact

Questions about billing or refunds? Email [email protected].